Frequently asked questions
Everything you need to know about ordering, coffee preparation, delivery and support.
GOOD COFFEE, CLEAR ANSWERS
Find the answer you need
Select any question to expand its answer.
Ordering & products
Are your coffees sold as whole beans?
The product images show whole-bean coffee. Please review each product description and the options shown on its product page before purchasing. Grinding options, if offered, are displayed on the product listing.
How do I choose between coffee roasts?
Light roasts often highlight brighter notes, medium roasts balance body and acidity, and dark roasts lean toward richer, deeper flavours. Use the tasting notes and roast indicators as a guide.
Which coffee is best for espresso?
Our Espresso Forte, Italian Espresso, Roar and other espresso-labelled blends are intended as starting points. Your brewing equipment and personal taste determine the best choice.
Are coffee origins and tasting notes guaranteed?
Origin, roast, composition and tasting notes should be confirmed against the actual product label and stock before ordering. Flavour descriptions are guidance rather than guarantees.
Can I place a bulk or wholesale order?
Yes, you can request information about bulk purchasing through our contact form. Quantities, pricing and availability must be confirmed by our team.
Shipping & payments
Where do you ship?
Available destinations, services and shipping charges appear during checkout after you enter your shipping address. If no method is listed, shipping has not been configured for that destination.
How long will delivery take?
Estimated dispatch and transit times depend on stock, destination and the carrier chosen. Any time displayed at checkout is an estimate, not a guaranteed arrival date.
How can I pay for my order?
Available secure payment methods are shown at checkout. If checkout says no payment methods are available, the shop owner must configure a WooCommerce payment gateway before orders can be completed.
Can I change my delivery address?
Contact us immediately with your order number. We can attempt changes before dispatch, but cannot guarantee changes after an order has entered processing.
Where is my order confirmation?
A successful order normally triggers a confirmation to the email entered at checkout. Check your spam folder, then contact us with your name and order details if it is missing.
Coffee care & support
How should I store coffee?
Keep the package sealed, away from direct sunlight, excess heat, moisture and strong odours. An airtight container in a cool cupboard is usually suitable.
How long does coffee stay fresh?
Freshness depends on roast date, packaging and storage. Check any best-before information on the physical package and follow its storage instructions.
How much coffee should I use?
As a starting point for filter coffee, try around 15–18 grams of coffee for 250 ml of water, adjusting to taste and your equipment.
My coffee arrived damaged or incorrect. What should I do?
Email [email protected] with your order number, a description of the problem and clear photographs of the item and packaging. We will review available remedies under the returns policy.
How do I contact customer support?
Use the contact form on the Contact page or email [email protected]. Please include an order number for order-specific requests.
Still need help? Contact our team →